Frequently asked questions

Why sign up to Minimoda?

Sign up for Minimoda allows you to make purchases on our website, know all our offers and news, stay in touch with our world and take advantage of free shipping in Italy for amounts equal to or greater than € 100.00.

Who is Minimoda?

Minimoda was founded in 1969 as a clothing store, find out more by visiting our page: About Us

I signed up, how do I place an order?

Once logged in look freely at our items for sale, and in case you want to make a purchase, choose a size, possibly choose the color and then add the item to your shopping cart. Now if you want you can continue shopping, add items to your cart, complete the order or simply make your payment.

I saw an article with a price, but once I clicked on it and chose the size, the price changed, why?

In the main pages, you have a preview of the article with the size indicated on the lowest available price. Once you have made your choice of size the price can change depending on the choice made. This is because there is usually a small difference in price between a smaller size (eg 6 months) and a larger size (eg 7 years).

I see some items twice in the same page but with two different prices, why?

Sometimes (a few actually) it may happen that a certain brand divides its own line of products including children's sizes (usually from 0 to 6 years) and teen sizes (usually 7 to 16). As we want to make the experience on our site as comfortable as possible for our customers, we have chosen to maintain this division, just like you would find in the store.

I want to make a purchase, but how do I choose the right size?

If you already have a piece of clothing of the same brand that you are going to buy, this can help you choose the right size, otherwise please visit our Size Guide for a safer choice.

The prices include VAT?

Yes, all prices displayed on our website include VAT by law.

How expensive are the shipments?

Shipments are always free in Italy for amounts greater than or equal to 100.00 €. For shipments of less or shipments outside of Italy see our Shipping page. I registered, but I want to send my order to another address, what do I do? Once you have completed the order you will be asked to which address the order has to sent to: if that indicated at the time of registration, or to another.

I made a mistake, can I change or cancel my order?

Once you have placed an order and the type of payment you can no longer edit it. That said, however, usually the order is placed in the courier the day after your purchase on the site, for this reason, in case you have made an incorrect order please contact us as soon as possible via our contact us page.

I received a promotional code, how can I use it?

Directly at the cash register. When you choose the type of payment to be made, you will enter your code directly in the space dedicated to the promotion, so that the conditions of the offer will be applied to your order. Before using a code, however, always check the conditions for use: validity period, items considered, minimum purchase, etc.. A code is never refundable. Some codes can only be used once and can not be combined. In addition, to benefit from the codes that are reserved, you need to be identified on the website, so you have to have inserted your e-mail and your password before you can use the promotional code.

Is it safe to pay with credit cards?

Now the purchase of goods and products online is well-established; more and more people decide to start their own costs directly from home and Minimoda wants to offer its customers this capability in a secure and simple way. Payment security and confidentiality of the information we are given are a priority. In this regard, the site uses SSL payment, Secure Socket Layer that allows you to encode your bank details at the time it is transmitted over the network. Your bank does not ever circulate in the network, meaning that they are encoded in such a way as to make them totally illegible. The transaction is carried out directly on the site of Banca Sella, the Italian leader in the field of online payments and our partners.

Paypal is probably the most popular method in the world to make online payments, and it makes safety one of his points of pride. For the methods used by Paypal, please refer directly to their site (https://www.paypal.com/it/webapps/mpp/buyer-protection)

I do not have credit cards, how do I make purchases?

Minimoda provides its customers the ability to pay their orders in cash, with a small additional fee and only in Italy.

I received my order, but I changed my mind about the purchase, what do I do?

In accordance with the rules on the right of withdrawal, Minimoda gives you the chance to send back the order and receive a refund of the amount spent for the purchase. To learn more visit our Satisfied or reimbursed

The courier has passed, but I was not home, what happens?

If the carrier fails to make delivery, he will leave a notice of passage with the references of the package, waybill and telephone numbers. You can contact the courier to get information on the second delivery, or, if it is more convenient, you can pick up the package at the local store .. To learn more please visit our Shipping page.

Ask us directly, please Contact Us.